Shipping policy
Updated on 15/06/2026
At PowerBuild®, we offer worldwide shipping with fast processing and global fulfilment to ensure a smooth delivery experience. This Shipping Policy should be read together with our Refund and Withdrawal Policy, which sets out your right to cancel or return an order.
1. Processing times
1.1. Orders are typically scheduled for shipment within 1 to 2 business days after being placed, excluding holidays. This applies to both standard and express shipments. Orders placed after 11:00 AM (local time) on Fridays may be processed the following Monday.
1.2. Once your order has shipped, you will receive an automated email with your tracking number and a link to follow your delivery. If it has not arrived within 3 business days, please check your Spam or Promotions folders before contacting us at help@powerbuild.store.
2. Where we ship from
2.1. PowerBuild® ships from multiple fulfilment centres located in Europe, Asia, the US, and the UK. If your region's warehouse is out of stock, we may fulfil your order from another location to avoid restock delays, which may slightly affect delivery times. Please note that returns are handled separately and are sent to our facility in Shantou, China, as set out in our Refund and Withdrawal Policy.
3. Estimated delivery times
3.1. Delivery times vary by destination. The estimates below are not guaranteed delivery dates.
Estimated Delivery Times
| Location | Carrier | Delivery Time |
|---|---|---|
| United States | USPS | 3–7 business days |
| United Kingdom | Royal Mail | 3–7 business days |
| Canada | Canada Post | 3–7 business days |
| India | India Post | 5–14 business days |
| Germany | Deutsche Post | 3–7 business days |
| Mexico | MailAmericas | 5–9 business days |
| Netherlands | PostNL | 3–7 business days |
| Italy | Poste Italiane | 3–7 business days |
| France | La Poste | 3–7 business days |
| Romania | Poșta Română | 5–9 business days |
| Australia | Australia Post | 5–9 business days |
| New Zealand | New Zealand Post | 5–9 business days |
| Sweden | PostNord | 5–9 business days |
| Hungary | Magyar Posta | 5–9 business days |
| Norway | Posten Norge | 5–9 business days |
| Switzerland | Swiss Post | 5–9 business days |
| Spain | Correos | 5–9 business days |
| Bulgaria | Bulgarian Posts | 5–9 business days |
| Poland | Poczta Polska | 5–9 business days |
| Russia | Russian Post | 5–9 business days |
| Rest of World | DHL / FedEx | 5–14 business days |
If your country is not listed above, it will be categorized under 'Europe' or 'Rest of World'. For specific delivery information, please contact us at help@powerbuildstore.com.
4. Restricted shipping addresses
4.1. We are unable to deliver to military bases (including APO/FPO/DPO addresses) or to parcel lockers and automated pickup points. Please do not provide such addresses at checkout. If a restricted address is submitted, the order may not be eligible for shipment. Where a package has already been dispatched before the issue is identified and is returned or destroyed as a result, original shipping costs are non-refundable. For customers outside the European Union, packages lost or destroyed due to the use of a restricted address are not eligible for a refund or replacement.
5. Customs and import duties
5.1. Customs procedures vary by country and may cause additional delays. Depending on your country's regulations, some orders may be subject to import duties, taxes, or customs charges on arrival (delivered duty unpaid, DDU). Where these apply, they are the customer's responsibility and must be paid in full for customs to release the shipment. Any applicable charges are determined by your local authorities and are outside our control.
5.2. If a shipment is held in customs and the applicable duties or taxes are not paid by the customer, the package may be returned or destroyed by the customs authority. Where this occurs, original shipping costs are non-refundable, and we are unable to refund the price of the product or provide a free replacement, as the failed delivery resulted from the customer's decision not to pay the applicable charges. We will notify you if we are made aware that a shipment is being held, so that you have the opportunity to settle the charges before the package is returned or destroyed.
6. Order cancellation and modification
6.1. Orders may be cancelled within 24 hours of being placed. After this window, orders are processed quickly and prepared for shipment, and cancellation can no longer be guaranteed, regardless of whether tracking information has been updated. Please note that tracking numbers may take up to 48 to 72 hours to update after a package leaves our warehouse, and the absence of visible tracking does not mean an order has not been processed or shipped. To request a cancellation within the 24-hour window, contact us at help@powerbuild.store with your order number. If your order can no longer be cancelled and you are a consumer in the European Union, you may instead exercise your right of withdrawal within 14 days of receiving the order, as set out in our Refund and Withdrawal Policy.
6.2. Order modifications (including changes to items or shipping address) are only possible within the first 24 hours after the order is placed. After this period, modifications are no longer possible, as the order may already be in preparation or transit.
7. Delays and external factors
7.1. Occasionally, events outside our control, such as customs processing, extreme weather, or local holidays, may cause delays. While most orders arrive on time, we cannot guarantee exact delivery dates. In case of delay, our team will assist you in contacting the carrier.
8. Delivery attempts and receiving the package
8.1. Our shipping partners will attempt delivery to the address provided at checkout. It is the customer's responsibility to ensure the shipping address is accurate and accessible. PowerBuild® is not liable for delays or issues arising from incorrect or incomplete addresses provided by the customer.
8.2. Delivered but not received: If tracking shows a package as delivered but you have not received it, we recommend waiting a few days, as packages may still be in transit. Where a package is marked as delivered to the correct address, we review each case individually and will work with you and the courier to investigate before determining whether a replacement or refund applies.
8.3. Delivery responsibility: Once a package is marked as delivered by the courier to the correct address, responsibility for theft or loss at the delivery location passes to the recipient. We encourage customers to file a claim directly with the courier, and we will assist by contacting the courier on your behalf wherever possible.
8.4. Lost packages: A package is generally considered lost if tracking shows no update for a continuous period of 20 days. Where a package is confirmed lost in transit before delivery, we will arrange a replacement or a refund.
9. Return to sender
9.1. Incorrect or incomplete address provided by the customer: If the address provided is incorrect or incomplete and the carrier cannot complete delivery, the package may be held or returned to the international logistics centre. In this case, we will alert you so that you can contact the carrier directly to provide corrected delivery details. Original shipping costs are non-refundable. If the corrected information is not provided to the carrier in time and the package is consequently returned and disposed of, we are unable to offer a refund of the product price or a free replacement, as the failed delivery resulted from information provided by the customer. We recommend acting promptly once notified, as carriers hold undeliverable packages for a limited time.
9.2. Recipient not available: If the recipient is unavailable across delivery attempts, the carrier may return the package to the international logistics centre rather than to us. In this case, we will alert you so that you can contact the carrier directly to arrange redelivery or collection. Original shipping costs are non-refundable. If the package is not collected or redelivered in time and is consequently disposed of, we may be unable to offer a free replacement. Where you are a consumer in the European Union and within your withdrawal period, we will refund the price of the product.
10. Order-related inquiries
10.1. Missing items: If an item is missing from your order, please send a photo of the packing slip. We will arrange reshipment of the missing item.
10.2. Incorrect items received: If you receive an incorrect item, send us photographic evidence. We will verify and arrange reshipment of the correct item.
10.3. Damaged or defective items: If you receive a damaged or defective item, please send photographic proof. We will arrange replacement pieces or a replacement set at no additional cost, including return shipping where applicable.
10.4. Missing pieces: If your set arrives with missing pieces, contact us with your order number and images. We will ship the missing pieces to you free of charge.
11. Contact us
If you have any questions about this Shipping Policy, contact us at help@powerbuild.store. We are here to help and will respond as promptly as possible.
PowerBuild® reserves the right to modify or update this Shipping Policy at any time. We recommend reviewing it periodically to stay informed of any changes.