FAQ's
Here are the most common questions about PowerBuild® sets, shipping, returns, and more. If you need further help, feel free to contact our support team — we're here to help.
Shipping & Returns
Wondering how long shipping takes or how returns work? Here’s everything you need to know before and after your set arrives.
How long does shipping take?
Orders usually ship within 24–48 hours. Delivery times range from 3 to 7 business days depending on your location.
Do you ship internationally?
Yes, PowerBuild® offers worldwide shipping. If your country isn’t listed at checkout, reach out to us and we’ll assist you.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number by email to follow your package in real time.
What's your return policy?
Use this text to answer questions in as much detail as possible for your customers.
What if my set arrives damaged or missing pieces?
Just email us at help@powerbuildstore.com and we’ll replace any damaged or missing parts as quickly as possible.
Orders
Questions about your order? From payment to tracking, we've got you covered right here.
Can I cancel or modify my order?
If your order hasn't been shipped yet, we can cancel or update it. Contact us as soon as possible to make changes.
I entered the wrong shipping address. What can I do?
Contact us immediately at help@powerbuildstore.com — if your order hasn’t shipped yet, we’ll correct it for you.
My tracking says 'delivered' but I haven't received anything.
Check with neighbors or your local post office. If you still can't locate it, contact us and we’ll help investigate.
I didn't receive a confirmation email. Did my order go through?
Please check your spam folder. If it's not there, contact us and we’ll confirm your order status.
Products
Curious about our sets? Find answers about compatibility, instructions, age recommendations, and more.
Are PowerBuild® sets compatible with other bricks?
Yes, all our sets are fully compatible with leading brick systems on the market.
Do the sets come with instructions?
Yes! Every set includes a high-quality printed instruction manual designed for a smooth and enjoyable build.
What ages are PowerBuild® sets suitable for?
Our sets are designed for ages 14 and up due to the complexity and detail level. Adult collectors especially love them.
Does every set come with the Collector's Display?
Yes! Every PowerBuild® set includes our exclusive Collector's Display, so your model can be showcased with the quality it deserves.
Do you offer B2B or volume sales?
Yes! PowerBuild® offers bulk purchasing and B2B solutions for retailers, resellers, and corporate gifts. Contact us at help@powerbuildstore.com with your request and our team will get back to you with a custom offer.
Can I suggest a model to be made?
We'd love to hear your ideas! Send us your dream build and our designers just might turn it into a future release.
Are PowerBuild® products officially licensed?
Yes! We work closely with several brands under official agreements to bring you licensed models that are authentic.